Pre-Information Form
Last updated: February 21, 2026
This pre-information form has been prepared in accordance with Article 5 of the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014 and numbered 29188, for the purpose of informing the consumer before the contract is established.
1. Seller Information
- Title: Feedim
- Website: feedim.com
- Email: contact@feedim.com
2. Product/Service Information
Digital products and services offered on the Feedim platform:
- Coin Packages: In-platform digital currency. Used to send gifts to content creators and to benefit from platform features.
- Premium Membership: Monthly or annual subscription plans. Offers ad-free experience, verified badge, advanced analytics, and more features. Super, Pro, Max, and Business plans are available.
All prices include VAT (20%). Current prices are displayed on the purchase page.
3. Payment and Delivery
- Supported payment methods: Visa, Mastercard, American Express, Troy
- Security: All payments are protected with SSL encryption and 3D Secure verification.
- Payment infrastructure: PayTR (PCI-DSS compliant)
- Delivery time: Digital products are activated instantly, within 48 hours at the latest.
- Shipping fee: No shipping fee as these are digital products.
4. Right of Withdrawal
Pursuant to Article 15/g of the Consumer Protection Law No. 6502, the right of withdrawal cannot be exercised after the performance of digital content and services has begun with the consumer's consent.
- If the purchased coins or premium membership have not yet been used, the right of withdrawal can be exercised within 14 days.
- When the right of withdrawal is exercised, the payment is refunded to the same payment method within 14 business days at the latest.
- Withdrawal requests must be submitted in writing to contact@feedim.com.
5. Complaints and Appeals
You can submit your complaints regarding products and services through the following channels:
- Email: contact@feedim.com
- Consumer Arbitration Committees (within the monetary limits determined by the Ministry)
- Consumer Courts
- Provincial and district directorates of the Ministry of Commerce
6. Protection of Personal Data
Your personal data is processed under the Personal Data Protection Law (KVKK No. 6698). For detailed information, please review our Privacy Policy and KVKK Disclosure Text.
7. Confirmation Statement
By completing the payment, you declare that you have read, understood, and accepted this pre-information form, the distance sales contract, the terms of service, the withdrawal conditions, and the privacy policy.